Brightgreen is happy to offer you a product exchange or a shiny credit to your Brightgreen account, as long as you snagged your goodies directly from us and they tick all the boxes below! If you got your hands on our products through one of our retailers or distributors, just give them a shout for assistance. We’re here to make sure your Brightgreen experience is nothing short of exceptional!

Warranty Coverage:

All the quality products you’ve bagged from us come with a warranty, starting from the date on your invoice!

• Luminaire: 7 to 10 years, depending on which collection it belongs to.
• Driver: 5 years
• Retrofit: 3 years
• Clearance Items (GSA, GSB, GSC): 1 year from the purchase date

How to submit a request:

All requests should be submitted through this form: Returns, Replacement and Warranty

General Guidelines and Conditions:

• Approval Process: All returns require approval from Brightgreen. Fill out the warranty request form and hang tight for your Return Authorisation Document before sending anything back.
• Shipping Instructions: Please make sure your return goodies are snug and secure in their packages to avoid any transit tumbles. Ensure the Return Authorisation Document is included with the package so we know we can review and get your return processed in a flash.
• Shipping Costs: Shipping costs aren’t refundable and are on you, unless, of course, we goofed up at Brightgreen.
• Electrician and Repair Costs: Any expenses for fixing things up, installing goodies, and covering the electrician’s time will be on your tab.
• Warranty Exclusions: 
  • We can’t offer a refund or credit for lights that have been installed or if the original packaging is missing.
  • Also, if your products were not appropriately installed or had any unauthorized tweaks, we can’t replace them.
• Response Time: Once you’ve sent us your request, sit back and relax! We’re on it! We do our best to get back to you within a couple of hours unless it’s after hours or the weekend. But hey, if your issue’s a tough nut to crack, we might need more time. 
• Customer Support:  Stuck on the form or need a hand? Don’t sweat it! Give our customer support team a shout at support@brightgreen.com. We’re all set to guide you through the process.
• Follow-Up: After submitting your request, keep an eye on your email for any updates or information we may need from you.

Returns for Product Exchange

• Return Condition: Keep your items in their original packaging and unopened.
• Documentation: Gearing up to submit your request? Remember to include in a copy of the invoice and any other paperwork that’ll give your claim some oomph. 
• Invoice for Price Differences: If there’s a bit of a price difference with your exchange, we’ll just send over a new invoice for the extra. Simple as that!

Returns for Credit or Refund

• Request Submission: If you need to return something, just remember to start your return within 30 days of your invoice date. If it’s a bit late, we might not be able to give you a refund or credit. 
• Return Condition: Make sure your goodies are still sealed tight and look as fresh as the day they arrived, including their packaging!
• Returns, Late Returns and Restocking Fee: 
  • If you’re considering sending back a product for a refund or credit, we’re here to help. But just a heads-up: we’ll need to give your return the thumbs up first. Remember, some items may not make the cut, like those that have been superseded or discontinued or if it’s been over 30 days since your purchase. 
  • If we approve your return, a restocking fee might come out of your refund or credit. Here’s the breakdown:
    • 0% restocking fee for returns within 30 days
    • 20% restocking fee for returns 30-60 days
    • 50% restocking fee for returns 60-240 days
    • Returns after 241 days aren’t accepted
• Refund Processing Time: Refunds can be a breeze, but sometimes they might take a tad longer. Here’s why:
  • We give every return a full check-up. If all’s good, we kick off the refund process.
  • Our team jumps right in and processes refunds via transfer as quickly as possible if we have your bank account details.
  • Some things are out of our hands, like bank processing times. 

Replacements as a result of damage, defect and faulty product

• Documentation: Don’t forget to include a copy of the invoice, snap a few photos that show the problem up close, and toss in any other documents that back up your claim when you submit your request. 
• Troubleshooting: Our support team might drop you a line for some troubleshooting to help diagnose the issue before we confirm a replacement will solve the issue. We often find something else in the circuit is causing the issue, or sometimes the driver is the cheeky culprit, and swapping it out is usually a breeze!
• Alternatives: If your purchase isn’t quite hitting the mark and we can’t get a replacement to you straight off the bat, fret not! We have a whole range of awesome alternatives lined up just for you.

If you have any questions or need clarification, feel free to reach out to support@brightgreen.com.